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COVID-19 Information and Resources

We understand how devastating this pandemic is on your business and we also recognize there is a lot of information out there to navigate and so we're here to help. Our team is monitoring and gathering information from credible sources so you can find what you need, all in one place. 

We encourage you to connect with any of our team members, if you have any questions or concerns. While we are working remotely, we are still here to assist you. 

With the Government of Alberta relaunch strategy, businesses will now need to shift focus to recovery readiness and determining strategies to return to work and reopen their businesses. The Government of Alberta has provided a template for relaunch considerations and in order to open your business to the public, you must complete a plan to reduce the risk of transmission of COVID-19 among your staff and customers. The completed template must be posted in your place of business or online within 14 days of the public being able to attend your business.

As you prepare to reopen your business, make sure to use the resources available to help keep you, your staff, and your customers safe.

We Want to Hear From You

If you would like support please do not hesitate to contact us at communications@medicinehatchamber.com.

What issues will impact your company or sector as Canada begins to re-open?

What kind of public health guidance will you require from governments?

The Canadian Chamber of Commerce has also developed 5 key areas that need to be part of the country's strategy to re-open the economy quickly and safely. Your insights and needs will inform Canadian Chamber discussions with governments as we re-open the economy over the coming months. Submit your feedback here or email communications@medicinehatchamber.com.

Monitor the Situation and Stay Up to Date

Need to stay up to date with the latest news and updates? Subscribe to our e-newsletter here and view past editions for more information. You can also use the links and resources below:

Quick Links

Here are the some key resources you can use as you navigate this challenging time:
Local Resources
Federal Resources
FAQ

Business Resources

PPE Requests for Business

In the event that specific PPE is not available locally or through suppliers,  there is a national Rapid Response Platform that automatically matches supply with demand, simplifying supplier discovery during the procurement process. View the platform here.

ATB Nexus  and the Alberta Chamber of Commerce also have platform for PPE products and services.

Further guidance can be found here:

As of July 1, businesses and non-AHS organizations will be required to access PPE directly through suppliers.

Groups that have already received or submitted a request for PPE from the Provincial Operations Centre or Alberta Health Services can continue accessing supplies, subject to availability and for a fee, from May 25 until June 30. Requests received and being fulfilled may be subject to fees.

For issues with PPE orders through the Provincial Operations Centre, employers can follow up with a query to: ma.ppesupport@gov.ab.ca .

Employment Standards, Labour and Occupational Health and Safety

Changes to the Employment Standards Code will allow employees who are required to self-isolate or are caring for a loved one with COVID-19 to take 14 days of paid job-protected leave to cover the self-isolation period being recommended by Alberta's Chief Medical Officer of Health. There will be no requirement to have a medical note for such leave or to have worked for an employer for 90 days to qualify for such leave.

A separate phone line has been set up through Service Canada for queries related to EI sickness benefits relating to COVID-19. The phone number is 1-833-381-2725. The federal government has waived the one (1) week waiting period for Canadians requiring EI sickness benefits for COVID-19, including those who are in a 14-day isolation period. Canadians can apply right away. For employers who do not offer sick leave, or for employees who have exhausted sick leave entitlements, there are other supports available as listed below.

Ensure you also have the correct supplies by using Health Canada approved hard-surface disinfectants and hand sanitizers for use against COVID-19 (search products by DIN number).

Industry Specific Resources

Government of Alberta COVID-19 Publications by Industry

Surveys

With the Insurance Bureau of Canada, the Calgary Chamber developed a tool to help you find gaps in your business continuity plan and to help your business better prepare for disaster Take the diagnostic survey

NEW: Commercial Rent Survey

Tenants and landlords can fill out an online survey to help gauge any challenges they may be experiencing. Survey results will give government further insight into the types of issues businesses and landlords are experiencing and whether they have been able to access available supports. These insights will aid in determining whether additional measures are needed to support businesses struggling to pay rent during the COVID-19 pandemic. The online survey, including alternative methods of submitting feedback by email or phone, can be found on the Commercial tenancy support feedback page.

NEW: Canada Emergency Wage Subsidy (CEWS) Consultation

The Government of Canada is reviewing the CEWS program, and input from businesses is required to inform potential changes to the program to best meet the needs of businesses and their staff. You can participate via a short online survey or by email. Deadline to participate is June 5, 2020.

NEW: City of Medicine Hat Municipal Development Plan

Please visit the project website for a digital version of the draft Plan, project information, informational videos, and an online survey, which closes on June 25, 2020.

New: Reducing barriers for non-profits, charities and volunteers in Alberta

Fill out an online survey to help the Government of Alberta determine how best to remove barriers from non-profit groups, charities and volunteers across the province. The feedback will help define the issues and identify the best solutions moving forward. The survey will remain open until June 26, 2020.

New: Deferral Of Payments Of Duties And Taxes

On March 27, the federal government announced the deferral of payments of duties and taxes on imports through to the end of June. We want to learn more about how the deferral is working in practice and so are seeking your views in a 90-second survey to inform our discussions with the government. The deadline to contribute is June 4, 2020. Complete the survey.

Statistics Canada - Impacts of COVID-19 on Canadians: www.statcan.gc.ca/COVID-series-e
Survey Results

Alberta Business Impact Survey: Survey Results

Canadian Chamber Business Condition: Survey Results

OECD 2020 Economic Policy Survey Views from the frontline: Survey Results.

Funding and Assistance

Supports for Business

Government funding and workforce supports

Find COVID-19 support and other programs and services with the Government of Canada Business and Industry Search Tool

Deferrals

Supports through your Financial Institution

Other Supports

Make sure to set up your My Business Account or Represent a Client and your Direct Deposit to quickly access Government supports.

Check out our list of other business resources on our website

Financial Institutions

Virtual Business Tools

Pandemic Education and Training Resources

Pandemic Education and Training Resources

View our Pandemic Training Calendar for upcoming events and check out the on demand resources and series options below.

On Demand Webinars

Alberta Bits & Pieces Webinar. Watch Now.

Canadian Business Resilience Network Video Content

13 Ways COVID-19 and Your Business Part 1: Watch Now.

Canada Emergency Wage Subsidy (CEWS) Explained: Watch Now.

Canadian Construction Association Safety Certification

Conflict Escalation & What to Do About It. Watch Now.

Crowdfunding through COVID-19. Watch Now.

Destination Canada: The Visitor Economy: Watch Now.

BDC Economic Pulse (April 20): Watch Now.

How to cope with the impacts of COVID-19 on your business. Watch Now.

How to Navigate Government Programs with KPMG. Watch Now.

The Importance of Human Resources & Being Strategic When Your Business is Being Temporarily Impacted. Watch Now.

Keeping Your Company and Employees Secure When Working Remotely. Watch Now.

Leading During a Crisis and Switching to Remote Work. Watch Now. 

Maintaining Sales in the face of COVID-19. Watch Now.

Relaunching Your Business. Watch now.

Rent Relief in a World of the Coronavirus: Watch Now.

Shopify E-Commerce Tools. Watch Now.

Social Media in Crisis. Watch Now.

Understanding, Accessing and Optimizing the Canada Emergency Wage Subsidy. Watch Now.

What To Feel When Stressors Collide, With Canada Life. Watch Now.

Working From Home During COVID-19. Watch Now.

Webinar Series

AMHSA, CSSE, Howatt HR, AUMA Mental Health Webinar Series. Click here.

APEX Alberta Webinars: Watch the recorded series

BDC Webinar Series. Click here. 

BusinessLink: View upcoming events.

Buyandsell.gc.ca: Learn how to find bid opportunities. Register now.

Calgary Chamber of Commerce. Watch Now.

CPA Small Business Webinar Series. Click here. 

CPHR Alberta: HR Pandemic Essentials. Click here.

Conference Board of Canada Webinar Series: Mental Health and COVID-19. Click here.

Constant Contact Webinar Series: View the line up of sessions and register.

D2L Webinar Series: Digital Transformation for Associations. Watch Now.

Economic Developers Alberta (EDA) Wednesday weekly: Business & Economic Recovery During the COVID-19 Crisis

Free Entrepreneurial Operating System (EOS)® IDS™ sessions. Register here.

International Economic Development Council Webinar series. Watch now.

Retail Council of Canada

StartUp Canada Women Entrepreneur Webinar Series: Click here.

Travel Alberta Webinar Series. Watch Now.

Don’t forget Joe Social Media – Free Social Media training from May 1 – June 30 (times vary). Register here. Use promocode: Resilience

Prevention

 

Restricted and Non Restricted Services

Alberta has implemented public health orders restricting mass gatherings and restricting certain businesses and workplace closures to protect Albertans’ health and limit the spread of COVID-19.  

Prevent the Spread

All Albertans are encouraged to take personal steps to help prevent the spread.

To protect yourself and others:

  • Wash your hands regularly with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Remember to cough and sneeze into your sleeve or a tissue and then throw away the tissue and wash your hands or use a sanitizer.
  • Regularly disinfect your hands, surfaces and objects, such as desks and shared areas.

If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:

View additional information on Symptoms and treatment and testing in Alberta.

Community Resources

Call Centres
  • Canadian Business Resilience Service (BRS) hotline is available small- to medium-sized businesses, not-for-profits and charities to connect with experienced business advisors from across Canada for guidance on which government relief programs will be most appropriate to support them and their recovery. Call 1-866-989-1080 to connect with a business advisor 7 days/week from 6 am – 6pm MST.
  • City of Medicine Hat: The City of Medicine Hat call centre is available Monday to Friday from 9 am to 4 pm to provide information to residents and help connect them to community resources. The information line number is 403-529-8106.
  • Alberta Connects Contact Centre: The Alberta Connects Contact Centre is available seven days a week from 8 am to 8 pm. Call toll-free from anywhere in the province by dialling 310-4455 for general information about the Government of Alberta and its response to COVID-19, or for help contacting individual program areas. This line cannot provide medical advice.
  • Alberta 211: Call, text 2-1-1 or browse ab.211.ca to obtain help navigating community and social services.
  • Caregivers Alberta has a toll-free caregiver advisor line at 1-877-453-5088 and online at caregiversalberta.ca for all caregivers to provide psychosocial, along with other peer and community supports.
  • Crisis Text Line Alberta is available 24-7 offering information, referrals and volunteer-led, text-based support for Albertans of all ages, by texting CONNECT to 741741.
  • Kids Help Phone is available 24-7 and offers professional counselling, information and referrals and volunteer-led, text-based support to young people by texting CONNECT to 686868.
  • Mental Health: The Mental Health Help Line number is 1-877-303-2642 and the Addiction Help Line is 1-866-332-2323. Both lines are open seven days a week from 7 am to 11 pm with calls placed from 11 pm to 7 am routed through 811. Albertans will be connected directly to AHS addiction and mental health staff.
  • Family Violence Prevention: A 24-hour Family Violence Information Line is available at 310-1818 to get anonymous help. Alberta’s One Line for Sexual Violence is available at 1-866-402-8000 from 9 a.m. to 9 p.m. in more than 170 languages. Information sheets and other resources on family violence prevention are available at alberta.ca/COVID19.
  • Service Canada Centres are temporarily closing in-person service centres and so people are to apply online. Read more.
Learning Resources
Ways to Donate, Give Back & Learn about Grant Funding Programs

Government Call to Action:

Local Opportunities:

Travel Advice

An official global travel advisory is in effect: Avoid non-essential travel outside Canada until further notice.

Check the Pandemic COVID-19 travel health notice.

Check our Travel Advice and Advisories for more information.

If you need financial help to return to Canada, check COVID-19: Financial help for Canadians outside Canada.

For more information visit the Government of Canada Travel advice page and the Government of Alberta COVID-19 travel restrictions

Social Media to follow:

Submit a Complaint

If you see facilities that are not following the limitations and restrictions of the province, please notify public health inspectors through the online complaint form.

If you experience an unfair business or tenancy transaction, you can find more information and file a complaint here. 

Is red tape affecting your ability to reopen your business? Fill out the Government of Alberta form to tell the government how it can better support your business through the relaunch transition.

 

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