COVID-19 Information and Resources
Last updated: May 31 at 1:30 pm
Fuelling Our Business Community Through COVID-19
We understand how devastating this pandemic is on your business and we also recognize there is a lot of information out there to navigate and so we're here to help. Our team is monitoring and gathering information from credible sources so you can find what you need, all in one place.
The Government of Alberta announced new restrictions on May 4. Find more information:
Effective Dec. 8, masks became mandatory in all indoor public spaces and workplaces.
We Want to Hear From You
Monitor the Situation and Stay Up to Date
Need to stay up to date with the latest news and updates? Subscribe to our e-newsletter here and view past editions for more information. You can also use the links and resources below:
- Government of Alberta - Covid-19: Information for Albertans, Current Situation and What's New
- COVID-19 Statistics in Alberta
- COVID-19 Status Map
- Government of Alberta News feeds
- Government of Alberta livestreams and video highlights
- Government of Canada: Actions on COVID-19
- Government of Canada - COVID-19: Updates and information
- Government of Canada - COVID-19: Outbreak Update in Canada
- Government of Canada - Public Health Agency Data and Modelling
- Statistics Canada: Canadian Perspectives Survey Series 1
- Bank of Canada Rate News
- CPAC Headline Politics
- Prime Minister of Canada Videos
- Subscription for Public Health Updates
- International Chamber of Commerce:
- Organization for Economic Co-operation and Development (OECD) Country Policy Tracker
- World Health Organization Coronavirus Disease Outbreak Information
Here are the some key resources you can use as you navigate this challenging time:
- Canadian Chamber of Commerce: Canadian Business Resilience Network
- Canadian Urban Institute and Municipal World: CityWatch
- Government of Canada - Canadian Anti-Fraud Centre: Covid 19 Fraud
- Government of Canada - Canadian Centre for Cyber Security
- Government of Canada - Federal Economic Response Plan
Government of Alberta Workplace guidance: Alberta BizConnect
- Alberta Prepares: Pandemic Influenza Business Checklist
- BDC: 7 steps to sustain your business through the disruption
- Cyber Security Guidance
- Government of Canada: Guidance on Essential Services and Functions
- International Chamber of Commerce: Coronavirus Guidelines for Business
- People Outside Safely Together (POST) Promise program
- Working from Home During a Pandemic
- Working Virtually - Checklist & Tips
- World Health Organization: Getting your workplace ready for Covid-19
Changes to the Employment Standards Code will allow employees who are required to self-isolate or are caring for a loved one with COVID-19 to take 14 days of paid job-protected leave to cover the self-isolation period being recommended by Alberta's Chief Medical Officer of Health. There will be no requirement to have a medical note for such leave or to have worked for an employer for 90 days to qualify for such leave.
A separate phone line has been set up through Service Canada for queries related to EI sickness benefits relating to COVID-19. The phone number is 1-833-381-2725. The federal government has waived the one (1) week waiting period for Canadians requiring EI sickness benefits for COVID-19, including those who are in a 14-day isolation period. Canadians can apply right away. For employers who do not offer sick leave, or for employees who have exhausted sick leave entitlements, there are other supports available as listed below.
- Employment Standards
- Employment Standards Code
- Employment Standards for layoffs, recall and terminations
- Record of Employment information
- Hazard Assessment and Control: a handbook for Alberta employers and workers
- OHS Obligations and Consent Forms for Relaunch
- OHS Publications for COVID-19
- OHS: Respiratory viruses and the workplace
- OHS: Guidance for workers during a pandemic
- Employers of Temporary Foreign Workers have additional requirements, so please refer to the Guidance for Employers and if employers have any other questions regarding any immigration issues, IRCC has created a new centralized mailbox for all COVID-19 related queries, which will be checked daily and responses can be expected within 3 days. The e-mail address is: IRCC.COVID19SPOQuestions-FSQuestionsCOVID19.IRCC@cic.gc.c
- Worker Deconditioning following an absence from the workplace
- WCB Resources including COVID-19 at work fact sheet; WCB COVID-19 worker fact sheet, the WCB COVID-19 employer fact sheet and WCB online portal and WCB app
- Canadian Centre for Occupational Health and Safety: Click here for free resources and Pandemic Tip Sheets including:
Government of Alberta COVID-19 Publications by Industry
- Agribusiness Supports and Information
- Alberta Gaming, Liquor, Cannabis
- Alberta Liquor Store Association: COVID-19 safety measures that can be implemented in store.
- Child Care During COVID-19 - Tips for Daycares
- Construction and Land Development Industry:
- Cement and Concrete Industry: Concrete Canada’s best practice health and safety guidelines for employees in the cement and concrete industry.
- Energy Safety Canada
- Food & Consumer Products of Canada
- Hotel and Lodging
- Restaurants Canada
- Retail Council of Canada Resources for Retailers
- #ShopSmart Campaign and downloadable tools
- Holiday Resources for Retailers
- Q & A for Retailers
- Regulatory requirements for non-medical masks/fashion face coverings
- Canadian Centre for Occupational Health and Safety COVID-19 Tips for Retail
- Road to Retail Recovery Playbook
- Tourism Operators:
- BDC Business Continuity Plans and templates for Entrepreneurs
- BDC Business Plan Template and Business Planning Tools
- Canadian Business Resilience Network Reopening Toolkit
- Emergency Response Plan Template
- Plan for Resilience: Workplace Edition for Leaders Employees and Self-Employed
- People Outside Safely Together (POST) Promise program
Mandatory Mask Survey: Survey Results
Alberta Business Impact Survey: Survey Results
Alberta Business Impact Survey: Pulse 2 Results
Canadian Chamber Business Condition: Survey Results
How are Canadian businesses adapting to the Pandemic? See the reports.
OECD 2020 Economic Policy Survey Views from the frontline: Survey Results.
- City of Medicine Hat: The City of Medicine Hat call centre is available Monday to Friday from 9 am to 4 pm to provide information to residents and help connect them to community resources. The information line number is 403-529-8106.
- Alberta Connects Contact Centre: The Alberta Connects Contact Centre is available seven days a week from 8 am to 8 pm. Call toll-free from anywhere in the province by dialling 310-4455 for general information about the Government of Alberta and its response to COVID-19, or for help contacting individual program areas. This line cannot provide medical advice.
- Alberta 211: Call, text 2-1-1 or browse ab.211.ca to obtain help navigating community and social services.
- Caregivers Alberta has a toll-free caregiver advisor line at 1-877-453-5088 and online at caregiversalberta.ca for all caregivers to provide psychosocial, along with other peer and community supports.
- Crisis Text Line Alberta is available 24-7 offering information, referrals and volunteer-led, text-based support for Albertans of all ages, by texting CONNECT to 741741.
- Kids Help Phone is available 24-7 and offers professional counselling, information and referrals and volunteer-led, text-based support to young people by texting CONNECT to 686868.
- Mental Health: The Mental Health Help Line number is 1-877-303-2642 and the Addiction Help Line is 1-866-332-2323. Both lines are open seven days a week from 7 am to 11 pm with calls placed from 11 pm to 7 am routed through 811. Albertans will be connected directly to AHS addiction and mental health staff.
- Family Violence Prevention: A 24-hour Family Violence Information Line is available at 310-1818 to get anonymous help. Alberta’s One Line for Sexual Violence is available at 1-866-402-8000 from 9 a.m. to 9 p.m. in more than 170 languages. Information sheets and other resources on family violence prevention are available at alberta.ca/COVID19.
- Medicine Hat Women's Shelter: A 24/7 helpline for support, safety planning, intake into the emergency shelter and other programs: 403-529-1091 or 1-800-661-7949.
- Service Canada Centres are temporarily closing in-person service centres and so people are to apply online. Read more.
- COVID-19: Education and child care information.
- Learning Resources: LearnAlberta.ca; My Child's Learning: A Parent Resource; Resources to help kids Learn from home
- Government of Alberta - Student learning during COVID-19
- Medicine Hat Public Library - Check out the Featured Collections section on the home page of their website.
- RBC Future Launch at Home - youth-focused virtual programming and learning opportunities.
- Awareness resources and documents
- BBB Tips on COVID-19: Don't panic, be safe and avoid scams
- Being Prepared: A resource for individuals, communities, schools and workplaces
- Canadian Mental Health Association supports
- Economic Developers Alberta: Economic Disaster Recovery
- Find Local Support Organizations: HelpSeeker.org
- Individuals and families preparedness checklist
- Institute for Sustainable Development: Tips for Alberta Business and Community Leaders Working to Address Economic Fall-Out
- Non-profit/voluntary sector preparedness checklist
- Risk-informed decision-making for mass gatherings during COVID-19 global outbreak
- World Health Organization: Coping with stress during COVID-19
Government Call to Action:
- Call to action: Canadian manufacturers needed to help combat COVID-19
- Alberta Cares Connector: Volunteer Connector Service
- Alberta Northern Lights Volunteer Recognition Program - Nominate a Volunteer
Funding and Assistance
Government funding and workforce supports
Find COVID-19 support and other programs and services with the Government of Canada Business and Industry Search Tool
Deloitte Small Business Relief Search Tool
- Business Scale Up and Productivity Program
- Canada United Small Business Relief Fund
- City of Medicine Hat Business Incentives
- Business Innovation Grant (Fully Subscribed)
- Canadian Emergency Commercial Rent Assistance Program
- Canada Emergency Rent Subsidy
- Changes to Employment Standards for COVID-19
- Canada-Alberta Job Grant to help offset eligible training costs
- Enabling Accessibility Fund
- Energy Savings for Business
- Faith-based and Cultural Facility Relaunch Grant
- Federal Government Supplementary Unemployment Benefit Program
- Funding for Green Jobs in Natural Resources
- GoRemoteNOW Program for Employees with Disabilities
- Large Employer Emergency Financing Facility
- Regional Relief and Recovery Fund - AWE
- Regional Relief and Recovery Fund - Entre-Corp
- Site Rehabilitation Program for Oil and Gas Service Companies
- Small and Medium Enterprise Relaunch Grant
- Trade Commissioner Service: Resources for Canadian businesses
- Western Economic Diversification business supports
- Expanded Work Sharing Program to avoid layoffs
- Wage Subsidies to hire Post-Secondary Students
- Wage Subsidies for Workplace Training
- Work Sharing Program Overview (March 2020)
- Venture for Canada student internship funding
Supports through your Financial Institution
- ATB BoostR Crowdfunding platform; Webinar: Crowdfunding through COVID-19; ATB recovery workbook
- Canada Emergency Business Account (CEBA)
- Co-Lending Program
- Highly Affected Sector Credit Availability Program (HASCAP)
- Mid-Market Finance Program
- Small and Medium-sized Enterprise Loan & Guarantee program
- Export Development Canada
- BusinessLink: Market Research Expertise
- Canada Post Hold Mail and Mail Forwarding Services and Think Small Support Program.
- Chambers of Commerce Group Insurance business assistance and Business Resource Centre
- Cyber Security Canadian Shield Program
- Innovative Solutions Canada Funding for R & D and testing prototypes
- Magnet Export Business Portal
- MNP Insolvency Services
You can view further details through the Government of Canada Economic Response Plan
Check out our list of other business resources on our website
- ABTrace Together App: download for free from the App Store and Google Play
- ATB and Alberta Credit Union support
- Canada Recovery Benefit
- Canada Recovery Caregiver Benefit
- Canada Recovery Sickness Benefit
- Changes to Employment Standards for COVID-19
- Child Care during COVID-19
- Child Tax Benefit
- Cyber Security Canadian Shield Program
- CRA Request for Taxpayer Relief Form
- Emergency Financial Assistance
- Employment Insurance Sickness benefits
- Free Credit Counselling, Budgeting Help & Debt Consolidation Options
- Income Support Program
- Mobile Health Support: Mobile TELUS Health App
- Suicide Bereavement Counselling Subsidy Program
- Virtual Tax Clinics
Virtual Business Tools
- Boardable virtual meeting platform
- Canada Business App
- Constant Contact: Small Business Support Kit
- Digital Boost for Business
- Ebay Offer
- Facebook Business Suite
- Google My Business - Tips to get started
- Google - Startups Accelerator Canada
- Get Started with Google Search
- Instagram and Instagram Shops
- Miro - Workplace Collaboration Tool
- Ownr - Register and Incorporate your business online
- Shopify: Free 90 day trial and business resources
- Star-Plus: Delivery, E-Commerce and POS Solution
Prevent the Spread
All Albertans are encouraged to take personal steps to help prevent the spread.
- Practice good hygiene
- Practice physical distancing and abide by any face covering requirements in your jurisdiction.
- Take the Online Screening
- Infection Prevention & Control
- Prevent the Spread Posters & AHS Signage & Posters
- Resource on prevention and risks
- Get the ABTraceTogether mobile app
To protect yourself and others:
- Wash your hands regularly with soap and water for at least 20 seconds.
- If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Remember to cough and sneeze into your sleeve or a tissue and then throw away the tissue and wash your hands or use a sanitizer.
- Regularly disinfect your hands, surfaces and objects, such as desks and shared areas.
If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:
- stay home - do not go to an ER or clinic
- take the COVID-19 self-assessment
- call Health Link 811 for instructions and testing
- self-isolate for 14 days if returning from travel outside Canada or were exposed to COVID-19
COVID-19 test results are available through MyHealth Records (MHR) as soon as they are ready. Parents and guardians can access results for children under the age of 18 through their MHR account as well.
View the hand sanitizer recall notice for certain hand sanitizers.
Pandemic Education and Training Resources
Parks Canada COVID-19 Information
If you need financial help to return to Canada, check COVID-19: Financial help for Canadians outside Canada.
Social Media to follow:
Submit a Complaint
If you see facilities that are not following the limitations and restrictions of the province, please notify public health inspectors through the online complaint form.
If you experience an unfair business or tenancy transaction, you can find more information and file a complaint here.
Is red tape affecting your ability to reopen your business? Fill out the Government of Alberta form to tell the government how it can better support your business through the relaunch transition.