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COVID-19 Information and Resources

We understand how devastating this pandemic is on your business and we also recognize there is a lot of information out there to navigate and so we're here to help. Our team is monitoring and gathering information from credible sources so you can find what you need, all in one place. 

The Government of Alberta announced new restrictions on May 4. Find more information:

Effective Dec. 8, masks became mandatory in all indoor public spaces and workplaces.

We encourage you to connect with any of our team members, if you have any questions or concerns.

We Want to Hear From You

If you would like support or have any feedback for us please do not hesitate to contact us at

Monitor the Situation and Stay Up to Date

Need to stay up to date with the latest news and updates? Subscribe to our e-newsletter here and view past editions for more information. You can also use the links and resources below:

Quick Links

Here are the some key resources you can use as you navigate this challenging time:
Local Resources
Federal Resources
Templates and Guides

Business Resources

Employment Standards, Labour and Occupational Health and Safety

Changes to the Employment Standards Code will allow employees who are required to self-isolate or are caring for a loved one with COVID-19 to take 14 days of paid job-protected leave to cover the self-isolation period being recommended by Alberta's Chief Medical Officer of Health. There will be no requirement to have a medical note for such leave or to have worked for an employer for 90 days to qualify for such leave.

A separate phone line has been set up through Service Canada for queries related to EI sickness benefits relating to COVID-19. The phone number is 1-833-381-2725. The federal government has waived the one (1) week waiting period for Canadians requiring EI sickness benefits for COVID-19, including those who are in a 14-day isolation period. Canadians can apply right away. For employers who do not offer sick leave, or for employees who have exhausted sick leave entitlements, there are other supports available as listed below.

Ensure you also have the correct supplies by using Health Canada approved hard-surface disinfectants and hand sanitizers for use against COVID-19 (search products by DIN number).

Industry Specific Resources

Government of Alberta COVID-19 Publications by Industry

Survey Results

Mandatory Mask Survey: Survey Results

Alberta Business Impact Survey: Survey Results

Alberta Business Impact Survey: Pulse 2 Results

Canadian Chamber Business Condition: Survey Results

How are Canadian businesses adapting to the Pandemic?  See the reports.

OECD 2020 Economic Policy Survey Views from the frontline: Survey Results.

Community Resources

Call Centres
  • City of Medicine Hat: The City of Medicine Hat call centre is available Monday to Friday from 9 am to 4 pm to provide information to residents and help connect them to community resources. The information line number is 403-529-8106.
  • Alberta Connects Contact Centre: The Alberta Connects Contact Centre is available seven days a week from 8 am to 8 pm. Call toll-free from anywhere in the province by dialling 310-4455 for general information about the Government of Alberta and its response to COVID-19, or for help contacting individual program areas. This line cannot provide medical advice.
  • Alberta 211: Call, text 2-1-1 or browse to obtain help navigating community and social services.
  • Caregivers Alberta has a toll-free caregiver advisor line at 1-877-453-5088 and online at for all caregivers to provide psychosocial, along with other peer and community supports.
  • Crisis Text Line Alberta is available 24-7 offering information, referrals and volunteer-led, text-based support for Albertans of all ages, by texting CONNECT to 741741.
  • Kids Help Phone is available 24-7 and offers professional counselling, information and referrals and volunteer-led, text-based support to young people by texting CONNECT to 686868.
  • Mental Health: The Mental Health Help Line number is 1-877-303-2642 and the Addiction Help Line is 1-866-332-2323. Both lines are open seven days a week from 7 am to 11 pm with calls placed from 11 pm to 7 am routed through 811. Albertans will be connected directly to AHS addiction and mental health staff.
  • Family Violence Prevention: A 24-hour Family Violence Information Line is available at 310-1818 to get anonymous help. Alberta’s One Line for Sexual Violence is available at 1-866-402-8000 from 9 a.m. to 9 p.m. in more than 170 languages. Information sheets and other resources on family violence prevention are available at
  • Medicine Hat Women's Shelter: A 24/7 helpline for support, safety planning, intake into the emergency shelter and other programs: 403-529-1091 or 1-800-661-7949.
  • Service Canada Centres are temporarily closing in-person service centres and so people are to apply online. Read more.
Learning Resources
Ways to Donate, Give Back & Learn about Grant Funding

Government Call to Action:

Local Opportunities:

Funding and Assistance

Supports for Business

Government funding and workforce supports

Find COVID-19 support and other programs and services with the Government of Canada Business and Industry Search Tool

Deloitte Small Business Relief Search Tool

Supports through your Financial Institution

Other Supports

Make sure to set up your My Business Account or Represent a Client and your Direct Deposit to quickly access Government supports.

You can view further details through the Government of Canada Economic Response Plan

Check out our list of other business resources on our website

Financial Institutions

Virtual Business Tools



Prevent the Spread

All Albertans are encouraged to take personal steps to help prevent the spread. 

To protect yourself and others:

  • Wash your hands regularly with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Remember to cough and sneeze into your sleeve or a tissue and then throw away the tissue and wash your hands or use a sanitizer.
  • Regularly disinfect your hands, surfaces and objects, such as desks and shared areas.

If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:

View additional information on Symptoms and treatment and testing in Alberta.

COVID-19 test results are available through MyHealth Records (MHR) as soon as they are ready. Parents and guardians can access results for children under the age of 18 through their MHR account as well.

View the hand sanitizer recall notice for certain hand sanitizers.

Pandemic Education and Training Resources

Pandemic Education and Training Resources

View the complete list of on demand webinars and series here

Travel Advice

Social Media to follow:

Submit a Complaint

If you see facilities that are not following the limitations and restrictions of the province, please notify public health inspectors through the online complaint form.

If you experience an unfair business or tenancy transaction, you can find more information and file a complaint here. 

Is red tape affecting your ability to reopen your business? Fill out the Government of Alberta form to tell the government how it can better support your business through the relaunch transition.


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